Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at shopakatsuki1@support.com

Pricing

Yes,as we are an online retailer you can only order online.It is fast,safe and secure. 

Please note once an order is placed we are unable to make changes,additions or cancellations on your items.  

We accept the following payment cards:Visa (including Visa Debit),American Express and MasterCard.We also accept PayPal,Apple Pay.

During checkout,you will be with available payment methods and you will find Paypal as one of them.

Once you've placed your order,you will be directed to an order confirmation message,which will contain your order number.We will also send you an email to confirm your order has been placed,this information could take up to 30 minutes to arrive in your inbox!Once our team at the warehouse have processed your order,you will receive a second email to let you know that your order is on its way to you. 

Returns

It usually takes 5-10 business days to process refunds once we receive items back in our warehouse.

Our return policy is 1 month.If you are unsatisfied with material,please try contacting our support before returning.

Shipping

Yes!Each order automatically qualifies for free shipping!You don't need to do anything extra.

Unfortunately we don't.All orders needs to be paid when you place an order.

Yes!You can have your parcel delivered to another address.If you choose to have your parcel delivered to you at work,always make sure you put the name of the company or organisation in the address field,as well as the contact name to ensure your parcel is successfully delivered. 

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